Reliability and quality stability have always been key factors for car buyers.
According to JD Power’s latest U.S. market survey, Lexus once again secured the top spot, with Mazda making a strong climb to second place—one of the biggest surprises in this year’s rankings (detailed rankings are available at the end of this article).
JD Power, a leading market research firm, conducts extensive studies on consumer satisfaction and vehicle reliability each year. Their surveys measure the number and types of issues reported by vehicle owners over a specific period (e.g., three years), calculating reliability through problems per 100 vehicles (PP100). A lower PP100 score indicates higher reliability.
Lexus not only dominated the luxury segment but also solidified its position as the most reliable brand overall. Its long-standing commitment to high manufacturing standards, premium materials, and excellent after-sales service continues to set it apart in JD Power’s rankings.
Mazda’s performance is also noteworthy. After steadily rising in recent years, Mazda has now reached the top tier, reflecting its strong investment in quality, technological advancements, and design philosophy. The brand’s continuous improvements in engineering and driving experience have clearly paid off.
For consumers, JD Power’s findings provide valuable insights to guide vehicle purchases. However, factors like maintenance habits and driving conditions also impact long-term reliability. While rankings offer a useful reference, real-world experience remains just as important.
Image source: Netcarshow
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