- Visitor Reception and Service Arrangement
- The Journey to Owning a Changan Car
- Completing Purchase Procedures
- Maintenance Procedures and Documentation
- Rapid Spare Parts Service
- Certified Used Cars Section
- Advanced Infrastructure and Facilities
The Changan Al-Majdouie Center, located at Exit 25 in Riyadh, offers an integrated showroom and maintenance facility tailored for Gulf car enthusiasts. Visitors follow a streamlined process from arrival to the delivery of their vehicle in pristine condition, benefiting from fast, precise service within a contemporary facility equipped with cutting edge technology.
Visitor Reception and Service Arrangement
The customer experience begins at the entrance gate, where a receptionist greets customers and directs them either to a sales consultant or to scan a QR code to receive a queue number. This approach ensures smooth traffic flow, reduces waiting times, and delivers personalized service tailored to each visitor’s needs.
The Journey to Owning a Changan Car
A sales consultant welcomes each customer in the dedicated guest lounge, offering impeccable hospitality. Next, the consultant guides them on a detailed tour of the Changan UNI lineup, highlighting every model’s design, performance, and integrated technologies. Finally, customers take a test drive on the on site track to experience the engine’s capabilities and the suspension’s responsiveness in realistic driving conditions.
Completing Purchase Procedures
Once the customer decides to purchase, the sales consultant explains the available promotions, financing options, and cash payment methods. The customer then completes the sales agreement and submits either the initial deposit or the full payment. This stage ends when the buyer is directed to a delivery coordinator, who schedules the handover appointment and issues the official documents along with a clear overview of post-sale services.
Maintenance Procedures and Documentation
The maintenance department has built an excellent reputation through its systematic approach. After the client scans the QR code to obtain a queue number, their number appears on the screen and directs them to the maintenance consultant. The consultant then records the vehicle’s condition and any related notes on a tablet. Next, the workshop team transports the car to the lift for inspection and photographs all relevant areas before beginning repairs. Once the technicians complete the repairs, they wash and prepare the vehicle for final handover.
Rapid Spare Parts Service
The spare parts warehouse covers 800 square meters and houses over 20,000 genuine parts for all Changan models, from consumables to body components. Clients obtain a queue number by scanning a QR code and complete their parts purchase in under ten minutes, demonstrating the center’s commitment to fast, accurate service.
Certified Used Cars Section
The center places special emphasis on its certified used Changan cars, subjecting each vehicle to more than one hundred technical inspections. Buyers benefit from warranties ranging from two to five years, depending on the model, along with two years of roadside assistance, a one year maintenance plan, and an odometer warranty. The center also offers a vehicle exchange within one week of purchase if any technical issue arises that impairs performance.
Advanced Infrastructure and Facilities
The center covers about 4,000 square meters, featuring thirty three fully equipped workstations, thirty specialized lifts, and seven electric vehicle charging stations. Customers benefit from parking that accommodates 250 vehicles across multiple levels, plus an indoor driving test track, ensuring an integrated, comfortable environment that reflects Changan’s commitment to delivering top notch experiences in Saudi Arabia and the UAE.
