- Details of the Issue and Owner Complaints
- Actions Taken by Ford and Authorities
- Quick Comparison With Similar Cases at Other Automakers
American automotive giant Ford is facing an investigation by the National Highway Traffic Safety Administration (NHTSA) following increasing complaints from owners of the 2019 Ford Flex model about parts of the vehicle's body falling off while driving at highway speeds, raising serious safety concerns.
The issue appears linked to adhesive failure in the trim pieces attached to the B-pillar of the vehicle. This weak bonding causes the trim pieces to detach unexpectedly, posing a direct hazard to drivers and pedestrians alike.
Details of the Issue and Owner Complaints
Number of affected vehicles:
Approximately 35,950 Ford Flex 2019 models in the United States are under investigation.
Nature of the problem:
Multiple reports indicate the detachment of the B-pillar trim pieces during driving, often at high speeds on highways.
Safety risks:
One documented incident alleges that a trim piece that fell off a Flex struck another vehicle on the road, highlighting a significant safety hazard.
Complaint timeline:
Complaints have been recorded from December 2015 to February 2025, with 2019 models showing a notably higher frequency.
Actions Taken by Ford and Authorities
NHTSA Investigation:
The agency has opened a preliminary probe to evaluate the severity of the issue and its effect on public safety.
Ford’s Response:
Ford conducted thorough analyses of the trim pieces and their installation process, discovering the problem stems from inadequate adhesive bonding during manufacturing or assembly.
The company is currently preparing a safety recall program to notify owners and replace the defective parts free of charge.
Accident and Injury Reports:
To date, Ford has not received reports of injuries or direct accidents caused by the issue, but treats the matter with high seriousness due to potential risks.
Summary Table of the Problem and Affected Models
Technical Background and Possible Causes
Adhesive Weakness:
Ford’s investigation revealed the root cause as poor-quality or improperly applied adhesive securing the trim pieces, causing looseness and eventual detachment.
Harsh Operational Conditions:
Trim parts are subject to continual vibration and temperature fluctuations which exacerbate adhesive failure especially at high speeds or rough roads.
Design and Manufacturing Factors:
Variations in manufacturing lines and equipment changes may have affected installation quality.
Historical Complaints in Earlier Models:
Similar complaints were recorded in 2016-2018 Flex models but with much lower incidence rates than the 2019 model, leading to the current focused inquiry.
Quick Comparison With Similar Cases at Other Automakers
Owner Recommendations and Precautions
Regular Inspection:
Ford Flex owners are advised to routinely check trim pieces and watch for signs of looseness or unusual noises.
Dealer Contact:
Owners noticing any trim issues should immediately consult authorized Ford service centers for urgent assessment.
Avoid High Speeds Until Fixed:
It is recommended to reduce high-speed driving or highway usage until the recall repair is performed.
Monitoring Official Communications:
Stay alert for official notifications from Ford and NHTSA and promptly schedule free repairs when available.
Quality Challenges Mount as Ford Addresses Production Defects Amid Multiple Recalls
The issue of detached body parts on Ford Flex vehicles highlights significant challenges the company faces in manufacturing and assembly quality control, prompting federal investigations and widespread recalls to safeguard customer safety and reduce road hazards. Although no injuries have been reported, the matter impacts Ford’s reputation and adds pressure to devise quick and effective remedies.
Ford’s forthcoming steps will be critical in resolving the problem and preventing recurrence, especially amid intense competition in the automotive market demanding the highest safety and quality standards.